How do I book a hotel online?
Search for a city, area or hotel, choose your dates and guests, pick a room and pay securely online. Your booking confirmation is sent to your email, and your booking and hotel voucher are always in
My Bookings.
How can I save while booking hotels?
Check our
Offers page for live coupon codes and apply one at checkout. Booking early and comparing room types often gets you a better price too.
Can I cancel my booking?
Yes — cancel from
My Bookings or by emailing our support team. The hotel's cancellation charges apply, plus a cancellation service fee of ₹200 per passenger. Some rooms are non-refundable, and the convenience fee is not refunded. See our
Refund & Cancellation Policy for details.
How long does a refund take?
We process your refund within 48 hours of receiving it from the hotel. After that, a card refund usually takes about 48 hours and a net-banking refund 7–10 days, depending on your bank.
Where can I find my booking and voucher?
Signed-in customers see every booking in
My Bookings. Booked as a guest? Open My Bookings and look up your booking with its confirmation number (or invoice ID) and your email address.
Can I get early check-in or late check-out?
Early check-in and late check-out depend on the hotel's availability and policy, and the hotel may charge for them. Contact our support team after booking and we'll request it for you.
How do I contact Look n Book support?
Visit our
Help & Support page for our phone numbers, email and WhatsApp. Signed-in customers can also raise and track support tickets there.
Which payment methods can I use?
You can pay with credit and debit cards, UPI, net banking and the other options shown on the payment page. Payments go through our secure payment partner, so your card details are never stored on our website.
Does the price include taxes?
Yes — the checkout page shows the full amount you pay, with taxes and fees listed, before you pay. Optional extras you use at the hotel (meals, minibar, early check-in and so on) are paid to the hotel directly.
Can I book a hotel for someone else?
Yes. Enter the guest's name and contact details while booking. The guest just needs to carry a valid photo ID to show at check-in.
What ID do I need at check-in?
Hotels ask every adult guest for a valid government photo ID, such as an Aadhaar card, passport, driving licence or voter ID. PAN cards are usually not accepted. Foreign nationals need their passport and a valid visa.
Can I change my dates or guest details after booking?
Contact our support team with your booking ID and we'll check with the hotel. Changes depend on the hotel's availability and policy — sometimes the booking has to be cancelled and rebooked at the current price.
Can I get a GST invoice for my booking?
Yes. While booking, fill in the GST details (your GST number and firm name) and they are added to your booking invoice.
Are children charged extra?
It depends on the hotel. Add children and their ages when you search, so the price you see includes any charges for them. Extra beds or cots may cost extra and are paid at the hotel.
Are couples and local guests allowed?
This is set by each hotel. Some hotels don't accept unmarried couples or guests with a local ID, so check the hotel's policies on its page before booking, or ask our support team.
I haven't received my confirmation email. What should I do?
First check your spam or promotions folder. Your booking is also in
My Bookings. Still can't find it? Contact us from the
Help & Support page and we'll resend it.